Interaction Training Pty Ltd Privacy Policy

At Interaction, we believe in ubiquitous learning; learning available to people across the globe whenever they need it - anytime, anywhere, on any device. This belief filters through everything we do - from the way we design our engaging and relevant courseware, to the medium the courseware runs on, to the learning systems from which the learning is launched. We have obligations to all our clients as well as people who might visit our website at

This policy outlines those obligations in respect of how we manage, process and use personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information (a copy of the APPs may be obtained from the website

What Personal Information do we collect and why do we collect it?

Personal Information is information or an opinion that identifies an individual, including names, email addresses and details of learning activities undertaken, including completion data. We might also collect information volunteered by users or their employers, such as job role information, in order to manage learning requirements and assign appropriate learning.

The Personal Information is typically provided by employers or the kind of information set out above may be obtained voluntarily from you through online self-registering for specific courses, for trial purposes or through the contact page on our website.

We do not collect more data than is necessary for the primary purpose of providing learning and support services to you, including:

Third Parties

We do not guarantee website links or policy of authorised third parties. Affiliates and other third-party service providers who offer our content through their own platforms or who otherwise integrate with our software, may collect and handle the same information and are bound by the same laws and regulations that we are.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as organisations that you may be contracting to. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Information Security

Your Personal Information is stored in a manner that reasonably protects it from unauthorised access, misuse, loss, interference, modification or disclosure. Technical and organisational measures are regularly reviewed and tested to ensure confidentiality, integrity, availability and resilience of processing that is appropriate to the risk. This includes physical security measures; our recovery procedures, our information collection, storage and processing practices; the design and development of new features and solutions, etc.

We commit to promptly identify and respond to any breaches, to act to prevent harm and to report, if and as required, any breach to the relevant supervisory authority and users. Interaction Training Pty Ltd is guided by ISO/IEC 27001:2013, the international standard for information security management, as well as publications such as the Office of the Australian Information Commissioner's "Guide to securing personal information ("Reasonable steps" to protect personal information)".

Disclosure and Disposal of Personal Information

Your Personal Information may be disclosed only in certain circumstances including:

The Personal Information is or will be stored in client files only for so long as is necessary for the purposes set out herein, to ensure our contractual obligations or for other lawful legitimate business interests. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to, maintaining and transferring your Personal Information

You have ongoing access the Personal Information we hold about you at any time through your online account.

While we take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date, if you find that that any information is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

If you wish your Personal Information to be transmitted to another controller (in which case we will do so in a structured, commonly used and machine-readable format), please contact us in writing. Interaction Training Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Policy Updates

While our Privacy Policy may change from time to time, we will not reduce users' rights under the Policy, and we will maintain access to prior versions of this Privacy Policy for review on request.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please email: or call (02) 9948 0455.